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I’ve been trying to help my elderly mother get a check sent to her from a Vanguard account, which is apparently, an impossible task. We’ve called numerous times; each phone call and each person we talk to yields a different answer (none of them true apparently). All...
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1.0
#1149275
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I've been trying to close an account for my 97-year old mother and have the funds sent to her. Twice told checks have been sent to her, but no checks arrive. Many hours on the phone with and without Mom on the line, but being told something different with each call....
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1.0
I didn't like
  • Disrespectful unprofessional customer service
  • Being told the wrong information many times
  • Customer phone support
#1149135
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My wife and I have been a Vanguard client for over 25 years and watched over our portfolio over thart period of time, We are retired so we keep a close watch over our holdings and had been somewhat pleased with how Vanguard has treated our portfolio and respondedt5o...
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Anonymous
Anonymous

And you have done nothing but make some phone calls ?INEFFECTIVE.Please learn to spell.

#1130163
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All Vanguard Review

Vanguard Group
#984693
1.0
Details
When I wanted to transfer my money to a different account, I couldn't get anyone to talk to me.
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Vanguard Group Customer Care Review

Vanguard Group
#978300
1.0
Details
Have been trying to take a modest 14000$ distribution ftom my 200000$ IRA for several weeks. Have talked to every *** and imbecile at vanguard. No success. On hold for hours, while idiots run their mouths. Rude obnoxious Trump wanabes. I'm making SEC complaint.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website

Short Review on October 06, 2016

Vanguard Group
#932344
1.2
Details
Attempting to request a HARDSHIP loan is impossible. For my dependent askinh for a birth certificate of taxes to prove she my child... This is only to prolong the process.
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Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Other Product Review

Vanguard Group
#648566
Have to navigate around ads at every turn. Typed in user name and password 3x to no avail
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This company is no good and they will steal your money. Avoid them at all costs. They dont even want to pay the IRS what they owe them. So you know they dont care about paying you. The only people who are singing Vanguards praises are the people who invest money in and...
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#1122442
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After investing at Vanguard for 15 years I needed to make my first withdrawal. I selected Wire Transfer. When I do this at Fidelity the money transfers same day. When I asked Vanguard customer service rep she told me "one day". Now two days into this- the money is...
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Anonymous
nobodiesfool

Most people who speak highly of Vanguard have only ever moved money over to Vanguard. They have no idea what they are dealing with until they have to move money out. They soo...

2.0
#1103769
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Vanguard Group - Wonderful Thank You
Vanguard Group - Wonderful Thank You
Vanguard Group - Wonderful Thank You
Vanguard Group - Wonderful Thank You
Vanguard Group - Wonderful Thank You
Vanguard Group - Wonderful Thank You
Vanguard Group - Wonderful Thank You
Vanguard Group - Wonderful Thank You
Vanguard Group - Wonderful Thank You
I just want to thank the ladies from The Vangaurd Group who attended the NAHU event in Orlando FL 6/17 They organized and officiated the charity "Children's Dream Racer" and it was a great success. They raised $5000.00 at the event and are still working on the balance....
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Anonymous
Anonymous

my wife and I have been clients for over 25 year sand watched our portfolio grow over that period of time. We are retired so we keep a close watch on our holdings and have b...

#1091676
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Clearly, Vanguard needs to hire some programmers who know what they are doing. I have accounts with several companies and have no problems at all logging on to those accounts. I have always had problems with Vanguard logging on, so I rarely do. However, today I tried...
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#1079288
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Pros: Some good mutual funds. Cons: Making multiple mistakes that waste my time and cause aggravation. Vanguard does have some great no-load/no-transaction-fee mutual funds, but so do Schwab and Fidelity. As a brokerage, Vanguard seems to have some poorly qualified...
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2.4
I liked
  • Mutual funds offered
#1021914
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Very disgusted, disappointed with the customer service. Very unprofessional person by the name of "Mark" if that was even his name, refused to let me speak with a Supervisor or Manager concerning MY account. He told me that "they will not speak with you" and that" we...
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3.3
I didn't like
  • Disrespectful unprofessional customer service
#1019319
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What has happened to this financial institution that is world renowned? I have been with Vanguard for 24 years. Never had a problem, now I am on hold for 1 hour each time I call and fighting for over 2 months to get the last of my accounts transferred from a brokerage...
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#998502
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