Vanguard Group
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI changed my phone number cannot get verification code
Preferred solution: Access to my account and change my phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAtrocious Customer Service
- No longer any
- Worst in class service and customer regard
Preferred solution: Competent customer service
User's recommendation: Go Elsewhere
Vanguard failed to automatically takeout the RMD from my IRA
No answer to emails on there own site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ashfield, MassachusettsAccess
In attempting to access my account to name my trusted contact, I have been denied access on three attempts, allegedly because the information that I submitted does not match your records. The only possible explanation is that your records are wrong.
Unfortunately, you do not state which records are wrong, so I could not proceed.
When I went to the "Pissed consumer" site to submit this problem, I was unable to proceed,apparently because of my last name: O'Connor -- even though the site indicates that an apostrophe is stated as an acceptable part of the last name.
I have therefore entered an incorrect last name (Oconnor) in an attempt to gain access to my account.
I have wasted the last half-hour in futile attempts to work with Vanguard. I am definitely a frustrated and pissed customer.
John O'Connor
User's recommendation: Assume a problem, then explore the difficulty in problem-solving contact
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Edcouch, TexasCustomer service and no support
Endless wait time for customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
- Horrible customer service
Preferred solution: Apology
User's recommendation: Run, Stay Away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Foothill Ranch, CaliforniaCan't reach for days, no customer service, wait 2 hours no call yet
User's recommendation: Avoid them. Go elsewhere.
Worst customer service experience I've ever had
My account was inexplicably locked. When I went to reset my password I was told that I needed to call a number.
So I called the number and after 15 minutes of waiting I was told that would need to call another department. Fair enough I thought. The disembodied voice that chirps in every 5 minutes between the mild numbing elevator music keeps saying the expected wait time is 4 minutes. However over 2 hours later I am still on hold.
I know Vanguard controls over 10 trillions dollars but they could at least pretend to care about their customers. If I ever get on the phone with someone I will definitely be taking my money out of vanguard.
- Loss of money
- Poor customer service
Preferred solution: Full refund
User's recommendation: Not at all
Not knowledgeable and very rude
They don't have a backup method of identity verification. If your employer miskeys your hire date and you don't know it, they lock you out of your 401K.
So I went to transfer this money from the old 401K to a new IRA that I would open.
Each person I spoke to told me a different story, and nothing they said was correct. First they would email me forms. Then oh no we don't do that. Go to our site and click this.
"This" did not appear on their site. They were rude, snotty, condescending and generally unpleasant and not knowledgeable about their own products. Don't get me started on the abominable voice response system and how it takes an act of congress to speak to an actual person... who then treats you like trash.
I am moving my money to another institution today. I do not reward places that behave like this.
User's recommendation: Stay away!
New bank for systematic investment
Change of beneficiary form
Terrible customer service. Charged me yearly fee as they did year before. Promised to reverse had to call 4 times and long waits on phone. Now doing the same this year. When will they get this fixed?
User's recommendation: Go somewhere else, there are other financial companies.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am locked out of my account
Preferred solution: In contact with someone
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