On June 21, 2018 I asked Britney McGeever (spelled as sounds) about whether my payroll deductions were going into an IRA or a 401K. Her response was very robotic. It was as though she had a cue card, and knew nothing more than her cues from the card. She was not...Read more
I didn't like
- Disrespectful unprofessional customer service
May 10, 2018 I submitted a request to rollover my former company sponsored plan to my IRA. The other plans I consolidated completed the process within one business week. Vanguard as I write this is now over 1 month for a simple rollover request. The first and second...Read more
He wasted my time. I asked him about the funds Total Bond Market index Fund and he said they are the same. I said they aren't, the US obligations are different (that is why I called him to start and clearly stated that). I spent over a half hour on this issue and when...Read more
I didn't like
- Customer phone support
- Entire experience
- Customer service
Rolled over money from mo employer post tax account to my Vanguard Roth IRA. This is fourth year I have requested this transaction, filled out my employer's rollover form and a check was sent to Vanguard. For some unknown reason, Vanguard cannot seem to process the...Read more
I received a letter from vanguard stating that i have not cashed a check that was sent to me for money that was left in my account during a previous employment (which they did not say which one). I was advised to call 1800 523 1188. After following the prompt, a...Read more
Vanguard Group - Worst
They just keep giving me the run around . Worst customer service. Too many cheif's not enough Indians.
I was so excited to start with Vanguard BUT got a young, arrogant, pushy, hard line company advisor. Was forced into Mutual Index Funds when I wanted some ETF's, Dumped all my money on a day I didn't want it to go in (the market was tanking), and wouldn't even let me...Read more
Has anyone else had problems filing a W8 form? We filed in forms last year for 2018. All Our accounts showed "certified". They then withheld 24% tax because they did not have a W8 on file. Each time we call we get a different response. Within the space of 5 days we...Read more
Vanguard Group - Unprofessional ***
They have zero knowledge of dealing with someone's money. Moronic customer service. Loves to make customers money vanish with any explanation of where it went, or how to correct problem.
I have received a total of 3 forms from Vanguard to complete and return. I did not understand the forms so I called customer service. The first person I talked to had no idea on how to complete the forms so he transferred me to another rep. She told me I had the...Read more
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