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On June 21, 2018 I asked Britney McGeever (spelled as sounds) about whether my payroll deductions were going into an IRA or a 401K. Her response was very robotic. It was as though she had a cue card, and knew nothing more than her cues from the card. She was not...
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1.0
I didn't like
  • Disrespectful unprofessional customer service
#1285518
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May 10, 2018 I submitted a request to rollover my former company sponsored plan to my IRA. The other plans I consolidated completed the process within one business week. Vanguard as I write this is now over 1 month for a simple rollover request. The first and second...
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#1278409
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He wasted my time. I asked him about the funds Total Bond Market index Fund and he said they are the same. I said they aren't, the US obligations are different (that is why I called him to start and clearly stated that). I spent over a half hour on this issue and when...
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I didn't like
  • Customer phone support
  • Entire experience
  • Customer service
#1277751
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Rolled over money from mo employer post tax account to my Vanguard Roth IRA. This is fourth year I have requested this transaction, filled out my employer's rollover form and a check was sent to Vanguard. For some unknown reason, Vanguard cannot seem to process the...
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#1245217
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I received a letter from vanguard stating that i have not cashed a check that was sent to me for money that was left in my account during a previous employment (which they did not say which one). I was advised to call 1800 523 1188. After following the prompt, a...
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2.0
#1242365
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Vanguard Group - Worst

They just keep giving me the run around . Worst customer service. Too many cheif's not enough Indians.
1.0
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#1225785
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I was so excited to start with Vanguard BUT got a young, arrogant, pushy, hard line company advisor. Was forced into Mutual Index Funds when I wanted some ETF's, Dumped all my money on a day I didn't want it to go in (the market was tanking), and wouldn't even let me...
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#1220166
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Has anyone else had problems filing a W8 form? We filed in forms last year for 2018. All Our accounts showed "certified". They then withheld 24% tax because they did not have a W8 on file. Each time we call we get a different response. Within the space of 5 days we...
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#1209545
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Vanguard Group - Unprofessional ***

They have zero knowledge of dealing with someone's money. Moronic customer service. Loves to make customers money vanish with any explanation of where it went, or how to correct problem.
1.0
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Privacy and Data Security
Product or Service Quality
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Value for money
Website
#1189941
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I have received a total of 3 forms from Vanguard to complete and return. I did not understand the forms so I called customer service. The first person I talked to had no idea on how to complete the forms so he transferred me to another rep. She told me I had the...
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#1176337
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