Has anyone else had problems filing a W8 form? We filed in forms last year for 2018. All Our accounts showed "certified". They then withheld 24% tax because they did not have a W8 on file. Each time we call we get a different response. Within the space of 5 days we...Read more
Vanguard Group - Unprofessional ***
They have zero knowledge of dealing with someone's money. Moronic customer service. Loves to make customers money vanish with any explanation of where it went, or how to correct problem.
I have received a total of 3 forms from Vanguard to complete and return. I did not understand the forms so I called customer service. The first person I talked to had no idea on how to complete the forms so he transferred me to another rep. She told me I had the...Read more
I’ve been trying to help my elderly mother get a check sent to her from a Vanguard account, which is apparently, an impossible task. We’ve called numerous times; each phone call and each person we talk to yields a different answer (none of them true apparently). All...Read more
I've been trying to close an account for my 97-year old mother and have the funds sent to her. Twice told checks have been sent to her, but no checks arrive. Many hours on the phone with and without Mom on the line, but being told something different with each call....Read more
I didn't like
- Disrespectful unprofessional customer service
- Customer phone support
- Being told the wrong information many times
My wife and I have been a Vanguard client for over 25 years and watched over our portfolio over thart period of time, We are retired so we keep a close watch over our holdings and had been somewhat pleased with how Vanguard has treated our portfolio and respondedt5o...Read more
This company is no good and they will steal your money. Avoid them at all costs. They dont even want to pay the IRS what they owe them. So you know they dont care about paying you. The only people who are singing Vanguards praises are the people who invest money in and...Read more
After investing at Vanguard for 15 years I needed to make my first withdrawal. I selected Wire Transfer. When I do this at Fidelity the money transfers same day. When I asked Vanguard customer service rep she told me "one day". Now two days into this- the money is...Read more
I just want to thank the ladies from The Vangaurd Group who attended the NAHU event in Orlando FL 6/17 They organized and officiated the charity "Children's Dream Racer" and it was a great success. They raised $5000.00 at the event and are still working on the balance....Read more
Clearly, Vanguard needs to hire some programmers who know what they are doing. I have accounts with several companies and have no problems at all logging on to those accounts. I have always had problems with Vanguard logging on, so I rarely do. However, today I tried...Read more
Do you have something to say about Vanguard Group? What happened? What can we help you with?