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Vanguard Group - Hide and Seek: Cat and Mouse

I work for a major corporation, that uses Vanguard as a company benefit. I believe vanguard leader ship, coaches its workers from the sidelines to induce frustration and confusion to its customers, by employing these What I call hide and seek or playing cat and mouse games. If a customer applies for a loan or wants to change or move money out/away from this company. In my case I believe they went as far as committing perjury. The company Uses very clever psychological manipulation techniques, in order to induce confusion and frustration. Their goal in this, the result of a confused, frustrated customer That will give up. They are holding your money, your well-being, as a hostage
1.1
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#1452017
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Vanguard Group - Unwilling to help, missing money

I sent in a deposit for $3000 and have proof they cashed the check, but they keep telling me they never recieved my money! Even after faxing proof of the cashed check they would not credit my account. I have to pay $300 to hire a lawyer to resolve my issue. Every person I spoke to was unhelpful and they all said they would call me back the next day, not one of the 15 people I spoke with called me back.
1.9
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#1441516
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Vanguard Group in Orlando, Florida - Sucks

sucks filing complaint to see if issues resolved
1.0
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I didn't like
  • Not being able to make changes on account
#1428543
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Unfortunately, my husband and I fell on hard times about two weeks ago and we were behind on the rent. We received a three-day notice on our door, and after exhausting all our resources, I decided to take a withdrawal from my 401K with Vanguard. On 9/15 submitted my...
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Anonymous
Anonymous

Withdrawing from a retirement account takes a lot of paperwork and it has to be perfect for obvious reasons. Not feasible to do in a hurry. Get a loan.

#1364466
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Vanguard Group - I lost my son profile when he died

Corey Thomas Hnat is tge worst worker i have ever met. He always avoid contacting me. I told him to answer by email, and never did. I lost my son investmen when he died 2 months ago. Never ever use this vompany again
#1323679
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Vanguard Group in Grayslake, Illinois - I had to hire another lawyer besides my divorce lawyer so I

401K payout 721 and still August 1st have not received compensation from my divorce
1.0
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#1316800
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On June 21, 2018 I asked Britney McGeever (spelled as sounds) about whether my payroll deductions were going into an IRA or a 401K. Her response was very robotic. It was as though she had a cue card, and knew nothing more than her cues from the card. She was not...
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1.0
I didn't like
  • Disrespectful unprofessional customer service
#1285518
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May 10, 2018 I submitted a request to rollover my former company sponsored plan to my IRA. The other plans I consolidated completed the process within one business week. Vanguard as I write this is now over 1 month for a simple rollover request. The first and second...
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Anonymous
Bruce

I am having the same problem now. It seems the check got lost in the mail. Issuing another now. It is interesting that I received two letters from them within 3 days while wai...

#1278409
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He wasted my time. I asked him about the funds Total Bond Market index Fund and he said they are the same. I said they aren't, the US obligations are different (that is why I called him to start and clearly stated that). I spent over a half hour on this issue and when...
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Anonymous
Anonymous

Sounds like you would be a better match to Wells Fargo. Switch to them.

I didn't like
  • Entire experience
  • Customer service
  • Mike sipoletti wasted my time
#1277751
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Rolled over money from mo employer post tax account to my Vanguard Roth IRA. This is fourth year I have requested this transaction, filled out my employer's rollover form and a check was sent to Vanguard. For some unknown reason, Vanguard cannot seem to process the...
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#1245217
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