Product: Vanguard Group Customer Care Clear all filters (29 of 29 reviews match)
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I have received a total of 3 forms from Vanguard to complete and return.I did not understand the forms so I called customer service. The first person I talked to had no idea on how to complete the forms so he transferred me to another rep. She told me I had the...
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Vanguard Group Customer Care
#1176337
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I’ve been trying to help my elderly mother get a check sent to her from a Vanguard account, which is apparently, an impossible task.We’ve called numerous times; each phone call and each person we talk to yields a different answer (none of them true apparently). All but...
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1.0
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Vanguard Group Customer Care
#1149275
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Pros: Some good mutual funds.Cons: Making multiple mistakes that waste my time and cause aggravation. Vanguard does have some great no-load/no-transaction-fee mutual funds, but so do Schwab and Fidelity. As a brokerage, Vanguard seems to have some poorly qualified...
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2.4
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Vanguard Group Customer Care
I liked
  • Mutual funds offered
#1021914
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Very disgusted, disappointed with the customer service.Very unprofessional person by the name of "Mark" if that was even his name, refused to let me speak with a Supervisor or Manager concerning MY account. He told me that "they will not speak with you" and that" we...
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3.3
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Vanguard Group Customer Care
I didn't like
  • Disrespectful unprofessional customer service
#1019319
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What has happened to this financial institution that is world renowned?I have been with Vanguard for 24 years. Never had a problem, now I am on hold for 1 hour each time I call and fighting for over 2 months to get the last of my accounts transferred from a brokerage...
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Vanguard Group Customer Care
#998502
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Oh my goodness.What a profoundly awful customer service staff. I asked for information regarding my Washington NationalInsurance company retirement plan. I could not give the exact month and date of my hire as well as when I left 18 years later because it's been more...
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Anonymous
nobodiesfool

Most people who speak highly of Vanguard have only ever moved money over to Vanguard. They have no idea what they are dealing with until they have to move money out. They soo...

1.0
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Vanguard Group Customer Care
#994584
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Well, I made an investment through my business to my IRA and that of my employee.Vanguard, despite the clear instructions, flipped the investments, giving my employee's contribution to me and vice versa. This resulted in me losing several thousand dollars, and the...
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Vanguard Group Customer Care
#985918
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I attempted a simple 401k withdrawal this am & after three representatives were unable to help me I was told I needed a termination transaction.A client should never divulge that you are a dissatisfied customer otherwise you will be placed on hold for an hour like I...
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1.0
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Vanguard Group Customer Care
I didn't like
  • Stay away
#984487
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I needed to make a simple change to the account ownership of one of my accounts - adding my wife.This took 5 telephone calls, three attempts to send the right document, two faxes over two weeks and then a sales representative told me it would probably three weeks to...
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Vanguard Group Customer Care
#982457
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Vanguard Group Customer Care Review

Have been trying to take a modest 14000$ distribution ftom my 200000$ IRA for several weeks. Have talked to every *** and imbecile at vanguard. No success. On hold for hours, while idiots run their mouths. Rude obnoxious Trump wanabes. I'm making SEC complaint.
1.0
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Vanguard Group Customer Care
#978300
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