Product: Vanguard Group Customer Care Clear all filters (0 of 34 reviews match)
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Vanguard Group - I had to hire another lawyer besides my divorce lawyer so I

401K payout 721 and still August 1st have not received compensation from my divorce
1.0
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Vanguard Group Customer Care
#1316800
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On June 21, 2018 I asked Britney McGeever (spelled as sounds) about whether my payroll deductions were going into an IRA or a 401K. Her response was very robotic. It was as though she had a cue card, and knew nothing more than her cues from the card. She was not...
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1.0
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Vanguard Group Customer Care
I didn't like
  • Disrespectful unprofessional customer service
#1285518
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Rolled over money from mo employer post tax account to my Vanguard Roth IRA. This is fourth year I have requested this transaction, filled out my employer's rollover form and a check was sent to Vanguard. For some unknown reason, Vanguard cannot seem to process the...
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Vanguard Group Customer Care
#1245217
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I received a letter from vanguard stating that i have not cashed a check that was sent to me for money that was left in my account during a previous employment (which they did not say which one). I was advised to call 1800 523 1188. After following the prompt, a...
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2.0
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Vanguard Group Customer Care
#1242365
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Vanguard Group - Worst

They just keep giving me the run around . Worst customer service. Too many cheif's not enough Indians.
1.0
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Vanguard Group Customer Care
#1225785
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I have received a total of 3 forms from Vanguard to complete and return.I did not understand the forms so I called customer service. The first person I talked to had no idea on how to complete the forms so he transferred me to another rep. She told me I had the...
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Vanguard Group Customer Care
#1176337
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Vanguard Group - Worst customer service ever

I’ve been trying to help my elderly mother get a check sent to her from a Vanguard account, which is apparently, an impossible task. We’ve called numerous times; each phone call and each person we talk to yields a different answer (none of them true apparently). All but one of the reps we’ve spoken to have been unbelievably rude, and none have been helpful. I’ve never experienced this with any business before. We’re at our wits end and don’t know where else to turn.
1.0
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Vanguard Group Customer Care
#1149275
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Pros: Some good mutual funds.Cons: Making multiple mistakes that waste my time and cause aggravation. Vanguard does have some great no-load/no-transaction-fee mutual funds, but so do Schwab and Fidelity. As a brokerage, Vanguard seems to have some poorly qualified...
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2.4
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Vanguard Group Customer Care
I liked
  • Mutual funds offered
#1021914
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Very disgusted, disappointed with the customer service.Very unprofessional person by the name of "Mark" if that was even his name, refused to let me speak with a Supervisor or Manager concerning MY account. He told me that "they will not speak with you" and that" we...
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3.3
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Vanguard Group Customer Care
I didn't like
  • Disrespectful unprofessional customer service
#1019319
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What has happened to this financial institution that is world renowned?I have been with Vanguard for 24 years. Never had a problem, now I am on hold for 1 hour each time I call and fighting for over 2 months to get the last of my accounts transferred from a brokerage...
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Vanguard Group Customer Care
#998502
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